RPW Coaching PlatformTerms of Service
These Terms of Service ("Terms") govern access to and use of the RPW Coaching Platform (the "Platform"), provided by REAP Connections LLC ("REAP," "we," "us") to the City of Ridgeline Board of Lights and Water d/b/a Ridgeline Power & Water ("RPW," "you") and its authorized users. Use of the Platform is also governed by the separate services agreement or proposal between REAP and RPW; if there is a conflict, that agreement controls.
1. Accounts & access
- Accounts are provisioned by invitation only; there is no public sign-up.
- Authorized users are responsible for keeping their login credentials confidential and for activity under their account.
- RPW's administrator manages who has access and each user's role. Notify us promptly of any unauthorized use.
2. Acceptable use
Users agree to use the Platform only for RPW's internal coaching and performance-management purposes, and not to: (a) access data they are not authorized to view; (b) attempt to breach or test security without authorization; (c) upload unlawful, malicious, or infringing content; or (d) interfere with the Platform's operation.
3. Data & ownership
As between the parties, RPW owns all data it imports or creates in the Platform (employee KPIs, coaching notes, feedback, and related records). RPW grants REAP the limited right to host and process that data solely to provide and support the Platform. REAP owns the Platform software, its design, and all related intellectual property. Handling of personal data is described in our Privacy Policy.
4. Service & support
REAP will provide the Platform and reasonable support during the engagement, using commercially reasonable efforts to keep it available. Occasional maintenance or third-party outages (hosting, email delivery) may cause temporary interruptions.
5. Fees
Fees for the Platform and related coaching services are set out in the applicable proposal or services agreement between REAP and RPW and are billed as stated there (e.g., annually by invoice).
6. Confidentiality
Each party will protect the other's confidential information — including RPW's data and REAP's software and methods — and use it only to perform under these Terms.
7. Disclaimers
The Platform is provided "as is." REAP disclaims implied warranties to the extent permitted by law. The Platform supports coaching decisions but does not replace RPW's own judgment or its employment and HR obligations. Imported KPI accuracy depends on RPW's source reporting systems.
8. Limitation of liability
To the extent permitted by law, neither party is liable for indirect, incidental, or consequential damages, and REAP's total liability arising from the Platform will not exceed the fees paid by RPW for the Platform in the twelve months preceding the claim.
9. Term & termination
These Terms apply while RPW's engagement is active. On termination, user access ends and RPW's data is handled as described in the Privacy Policy and the services agreement.
10. Governing law
These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules.
11. Changes
We may update these Terms; material changes will be communicated to RPW and reflected in the "Last updated" date above.