RPW Coaching PlatformRidgeline Power & Water
One secure place that turns your weekly agent numbers into real 1:1 coaching. Prep it, run it, follow through, and see it working across the whole team.
People walked into a 1:1 bracing to be corrected. Support felt like punishment, and only the folks in trouble ever got pulled aside. That is not a coaching culture, it is a warning system.
Upload the weekly Cisco reports and every agent's KPIs file automatically, no manual sorting.
A guided pre-1:1: the numbers, last week's notes, open follow-ups, and the right coaching questions.
Run the conversation with everything in front of you, then log the notes and the action items you agreed on together.
Last week's action items surface in this week's prep, so nothing gets dropped.
Leadership sees who's coaching, who prepped, who's overdue, and an exportable summary.
An anonymous team pulse shows whether the team actually feels coached.
One shared, secure platform on the web. No more everyone uploading reports to their own computer.
Before each 1:1, a supervisor taps one button. The AI reads that agent's numbers and last week's notes, then preps the whole conversation the REAP way:
This isn't generic AI. It's grounded in the full REAP communication framework your leaders are trained in, so it reinforces exactly what they're learning. And they always choose and edit their own.
The platform is one piece. The partnership behind it keeps your leaders growing and keeps everything running.
A help center and support desk live inside the platform. Get answers on demand, or send us a message without leaving your work.
Regular coaching and culture sessions so your supervisors keep growing into coaches, not just learning a tool once.
We host it, keep it secure, update it, and back it up. You just log in and coach.
As your team and goals change, we help keep the numbers and targets meaningful.
New leaders get onboarded and trained on the method through REAP Academy and live sessions.
When you reach out, you reach the partner who built it and already knows your business.
Your data stays yours, on its own isolated database, protected the same way we protect everything we build.
Read the Privacy Policy and Terms of Service.
Everything runs over encrypted HTTPS, passwords are hashed, and access is invite-only and role-based. Your data lives in its own isolated database. Team feedback is anonymous, so no respondent identity is ever stored.
Yes. RPW owns all of its data. We host and support the platform. If you ever leave, we return or delete your data.
Only if you want them to. It works like the other vendor tools you already run. And if IT does review it, it's built to pass: secure stack, encrypted, isolated.
You deactivate their login in seconds. Their coaching history stays, and you reassign their agents to someone else.
We do a live working session with your team on your own numbers, then onboard everyone and start the weekly coaching rhythm.
Log in to your workspace to prep this week's 1:1s.